Fulfillment
Returns Management
Handling and processing of returned goods in the supply chain.
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Updated 2025-10-01
Definition
Returns management ensures returned items are inspected, restocked, recycled, or disposed of efficiently, minimizing losses.
Overview
Overview
Effective returns management improves customer satisfaction, reduces reverse logistics costs, and maintains inventory integrity.
Key Steps
- Receiving and inspecting returns
- Categorizing items (resellable, repair, recycle)
- Updating inventory
- Managing customer refunds or replacements
Example
A clothing e-commerce company processes thousands of returns during the holiday season using a structured returns management system.
Tags
#Returns Management#Reverse Logistics#Fulfillment#Inventory#Customer Service
Related Terms
Return Merchandise Authorization (RMA)
Quarantine Stock
Reverse Pick
