Transportation
Last-Mile Delivery
The final step of delivering goods from a distribution center to the customer's doorstep.
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Updated 2025-10-01
Definition
Last-mile delivery focuses on speed, accuracy, and customer experience while often being the most costly segment of logistics.
Overview
Overview
Efficient last-mile delivery is crucial for eCommerce and retail operations, impacting customer satisfaction and operational costs.
Challenges
- Traffic congestion
- Address accuracy
- Delivery time constraints
- Cost optimization
Example
An online retailer uses route optimization software to ensure timely delivery to customers within a city while minimizing fuel consumption.
Tags
#Last-Mile Delivery#eCommerce#Transportation#Logistics#Customer Experience
Related Terms
Hub and Spoke Distribution
Curbside Pickup
Smart Locker Delivery
